Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Skyelight website, web application, browser extension, and embeddable feedback chip (together, the “Service”). The Service is operated by PLASTR LTD, 3916 Clock Pointe Trail, Suite 103, Stow, OH 44224, United States (“Skyelight”, “we”, “us”, or “our”).

By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you confirm that you are authorized to bind that organization, and “you” refers to that organization. If you do not agree to these Terms, do not use the Service.

1. Eligibility

You must be at least 16 years old (or the age of digital consent in your country, if higher) and able to form a binding contract to use the Service. The Service is intended for business and professional use.

2. The Service and beta status

Skyelight lets you pin threaded feedback on web pages, prototypes, and products using a browser extension, an embeddable chip, and a web app, and turn that feedback into decisions and summaries.

The Service is currently offered as a free beta. This means it is provided for evaluation, it is under active development, and features may change, break, or be removed at any time. We may modify, suspend, or discontinue all or part of the Service, and we may limit usage, at any time during the beta. You should not rely on the beta Service for business-critical or highly sensitive purposes, and you are responsible for keeping your own copies of any important content.

3. Accounts

Authentication is handled through our identity provider. You are responsible for the activity that occurs under your account, for keeping your credentials secure, and for the actions of users you invite to your workspaces. Notify us promptly of any unauthorized use.

4. Acceptable use

You agree that you will not:

• use the Service in violation of any applicable law or regulation;
• capture, store, or share content you do not have the right to, or use the extension or chip on pages, systems, or products you are not authorized to access or annotate;
• collect sensitive personal data, credentials, payment card data, health data, or other confidential information through the Service without authority and a lawful basis;
• upload or transmit malware, or attempt to gain unauthorized access to the Service, other accounts, or our systems;
• probe, scan, overload, or disrupt the Service, or circumvent usage limits, security, or access controls;
• reverse engineer, copy, resell, or create derivative works of the Service except to the extent this restriction is prohibited by law; or
• use the Service to harass others or to store unlawful, infringing, or harmful content.

We may suspend or terminate access for conduct that violates these Terms or that we reasonably believe is harmful to the Service or others.

5. The extension and the chip

The browser extension operates on pages you visit in your browser and may capture page context and a screenshot of the visible browser tab when you create feedback. The embeddable chip runs on websites and products where you choose to install it.

You are solely responsible for your lawful deployment and use of the extension and the chip, including obtaining any necessary rights, permissions, and consents, providing any notices required to the people who use your sites or products, and complying with the terms of the platforms and websites where you use them. You will not use the chip on sites or in ways that violate the rights of others. How data is handled is described in our Privacy Policy.

6. Your content

You retain all rights in the feedback, comments, images, and other content you submit to the Service (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, display, and transmit Your Content as necessary to operate and provide the Service to you and your workspace, including processing it with our service providers (such as AI classification and summarization, email, and notifications) as described in the Privacy Policy.

You represent that you have all rights necessary to submit Your Content and to grant this license, and that Your Content does not infringe or violate the rights of any third party or any law.

7. Feedback to us

If you send us suggestions or feedback about the Service, you grant us the right to use it without restriction or obligation to you.

8. Third-party services

The Service relies on and can connect to third-party services (for example, our identity, hosting, AI, email, and messaging providers, and optional integrations such as Slack). Your use of those services may be subject to their own terms and privacy policies, and we are not responsible for them.

9. Fees and future paid plans

The Service is free during the beta and we do not charge for it today. We intend to introduce paid plans in the future. Pricing and plan tiers have not yet been set.

Before any charges begin, we will give you advance notice and an opportunity to review the applicable pricing and terms. Paid plans will not start automatically without your agreement. If you do not agree to the paid terms when they are introduced, you may stop using the paid features or close your account. Any future fees, billing cycles, taxes, and refund terms will be described at that time.

10. Intellectual property

The Service, including its software, design, and content (excluding Your Content), is owned by Skyelight and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms. All rights not expressly granted are reserved.

11. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Service. On termination, your right to use the Service ends. Sections that by their nature should survive termination will survive, including content licenses you have granted, disclaimers, limitations of liability, and indemnities.

12. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that it will meet your requirements. This is particularly true during the beta. Nothing in these Terms limits warranties or rights that cannot be excluded under applicable law, including mandatory consumer rights.

13. Limitation of liability

To the maximum extent permitted by law, Skyelight and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. To the maximum extent permitted by law, our total aggregate liability arising out of or related to the Service will not exceed the greater of the amounts you paid us for the Service in the twelve months before the claim or one hundred US dollars (USD 100). Because the Service is currently free, you acknowledge that this amount may be zero. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

14. Indemnification

You agree to indemnify and hold harmless Skyelight from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of Your Content, your use of the Service, your deployment of the extension or chip, or your breach of these Terms or of any law or third-party right.

15. Governing law and disputes

These Terms are governed by the laws of the State of Ohio, United States, without regard to conflict-of-law rules, and the state and federal courts located in Summit County, Ohio will have exclusive jurisdiction, except where mandatory local law gives you the right to bring proceedings in your own country.

16. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you. Your continued use of the Service after an update means you accept the revised Terms.

17. Contact us

Questions about these Terms? Contact us at support@skyelight.ai.