Userback alternative
The Userback alternative pinned to the element, not a screenshot
Userback collects feedback from your users with screenshots, video, surveys and session replay. Skyelight is for reviewing what you're building: each thread is pinned to the element on the live page, carries the source file and line, and goes to Claude Code, Cursor or Codex to fix.
Free plan. Reviewers are free on every plan.
Why teams switch from Userback
A free plan that keeps your feedback
Userback's free plan locks feedback after 7 days, and console and network logs start on Business at $99 a month ($79 yearly). Skyelight's free plan keeps every thread, and with Skyelight Build each one carries errors, console warnings and failed requests on every plan.
Pinned to the element, with its source
Userback annotates a screenshot with arrows, boxes and pins. Skyelight pins each thread to the element on the live page, so it finds it again after the page changes. With Skyelight Build, it also carries the file, line and commit behind it.
An agent that starts in the right file
Userback's MCP server lets an agent read, comment on, assign and update feedback. Skyelight's threads also carry the source file and line, and you hand each one off as investigate, plan or fix, with a pull request and a reply on the thread.
Skyelight vs Userback
| Feature | Skyelight | Userback |
|---|---|---|
| Free plan | Yes, 1 project; feedback kept | Yes, 2 sites; feedback visible for 7 days |
| Starting price | $29/mo, your seat included | $39/mo ($29 yearly), 5 seats |
| Projects on the entry plan | Unlimited on Pro | 5 sites on Team |
| Free clients and reviewers | Unlimited, every plan; guests with no account on Pro | End users need no account or seat |
| Feedback pinned to an element | Annotated screenshot | |
| Source file and line on every thread | Yes, with Skyelight Build | – |
| Errors, console warnings and failed requests | Every plan, with Skyelight Build | Business ($99/mo) |
| MCP server for coding agents | ||
| Coding agent fixes it and replies on the thread | Investigate, plan or fix, with a PR | Reads, comments, assigns, sets status |
| Integrations | Slack, Linear and GitHub | Jira, Linear, GitHub and more, on Team |
| Video feedback | – | |
| Session replay | – | Business ($99/mo) |
| Surveys and NPS | – | Business ($99/mo) |
Userback details are from its own website, checked October 16, 2026. A dash means we found no mention of it there. Spotted something out of date? Email support@skyelight.ai.
When Userback is the better choice
Userback is the better fit if you collect feedback from end users at scale, with video, session replay, surveys, NPS and a feature portal, or need two-way Jira sync or a SOC 2 Type II report today.
Skyelight and Userback: common questions
Userback is a user feedback platform: widgets, screenshots, video, session replay, surveys and a feature portal for your customers. Skyelight is for reviewing a site or app while you build it: your team and clients pin threads to elements on the live page, and each thread carries what a developer or coding agent needs to fix it.
It depends on the team. Skyelight Pro is $29 a month with unlimited projects, plus $9 for each extra seat. Userback Team is $39 a month ($29 yearly) for 5 seats and 5 sites, and console logs and session replay need Business at $99 a month. Skyelight's free plan keeps your feedback; Userback's locks it after 7 days.
Userback's MCP is good for reading and triaging feedback. Skyelight's threads also carry the source file, line and commit behind the element, so the agent starts in the right place, and you can hand each thread off as investigate, plan or fix, with a pull request and a reply on the thread.